Refund Policy
Last updated: July 23, 2026
30-day money-back guarantee
Prompt Forge, operated by ACLL&R Holding OÜ, offers a 30-day money-back guarantee on paid subscriptions. If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date.
How to request a refund
Payments for Prompt Forge are processed by our Merchant of Record, Paddle. Refunds are handled by Paddle on our behalf.
- Visit paddle.net and look up your order using the email address you used at checkout.
- Select the order and choose "Request a refund".
- Alternatively, email us at support@promptforge.app and we will submit the refund request to Paddle on your behalf.
Refunds are typically issued to your original payment method within 5–10 business days after approval, depending on your bank or card issuer.
Cancellation
You can cancel your subscription at any time from the customer portal. When you cancel, you keep access to your paid plan through the end of the current billing period; you won't be charged again after that. Cancellation on its own is not a refund — if you'd like a refund for the current period, follow the steps above within the 30-day window.
Additional information
Paddle's own refund policy also applies to your purchase. Where consumer protection law in your country of residence grants you broader refund or withdrawal rights, those rights apply in addition to this policy.
Contact
ACLL&R Holding OÜ · support@promptforge.app